![]() ![]() It should be noted, however, that others have had positive experiences with Comcast as well.Ĭonsumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. ![]() These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. ![]() Many customers have expressed dissatisfaction with Comcast's customer service. How do Consumers Feel About Comcast Phone Customer Service? Ensure that you have the correct phone number for the division you need before calling. When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative. The Comcast voicemail system will direct your call to the appropriate department. Dial 611 from a Comcast mobile or landline phone.This can be useful if you don't want to have to wait on the line for a representative. Visit Comcast's website and set up an appointment for a call-back from Comcast customer service.There are several ways that you can get in touch with a Comcast representative by phone: Upgrading service or adding on new services.Starting, changing or disconnecting service.People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service. These services are sold under the Xfinity brand name in the United States. Comcast is a major provider of Internet, cable and telecommunication services in the United States. ![]()
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